Feedback & Complaints

Leaps & Bounds Occupational Therapy for Children welcomes your feedback and suggestions about our standards and performance. If however, you are dissatisfied or wish to make a formal complaint about our therapy services, please choose from the following options: 


Contact Leaps & Bounds Occupational Therapy directly by the contact form below: 


1. When describing your feedback and or complaint, please ensure to detail who is involved, what you are not happy about, what you want to happen, and some information about you. Your family, friends or disability advocate can talk to us on your behalf All complaints will be responded to within 7 days The resulting action of the complaint will be negotiated between Leaps & Bounds and the client and or their representative; this can occur over the phone or in person within a meeting format as requested. All resulting actions will be agreed upon and signed by both parties with documented timeframes to ensure outcomes are achieved. For more information please also contact Angela or Simone at or 02 87408061. 
2. Contact the allied health professional governing body, Australian Health Professional Regulation Agency (AHPRA) 
3. Contact the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission on 1800 035 544 or visit their website 
4. Or if your issue or complaint is related to your NDIS plan or planning process, please contact the National Disability Insurance Agency.
Client's Name